Shipping Policy
At AENVIK, we strive to provide a seamless and efficient shipping experience for our customers. We understand that receiving your order in a timely manner is important, and we are committed to delivering your products as quickly as possible.
Shipping Methods
We offer various shipping methods to cater to your needs. Our standard shipping option ensures reliable delivery within 10-14 business days. Please note that our warehouses are located in USA and in Asia and that there could be some delays.
Customs
Our shipments have already customs included, so the delivery will be with the form as DDP (Delivered Duty Paid), which means is included in the purchasing price of the product.
Shipping Rates
Our shipping rates are calculated based on the weight and dimensions of your order, as well as the destination. To provide you with the most accurate shipping cost, please add the desired items to your cart and proceed to the checkout page. There, you will be able to view the shipping options available for your location and select the one that best suits your needs.
Order Processing Time
Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. However, during peak seasons or promotional periods, processing times may be slightly longer. Rest assured, we make every effort to ensure your order is shipped out as quickly as possible.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment and estimate the expected delivery date. Simply click on the provided link or enter the tracking number on our website to access real-time updates on the whereabouts of your package.
International Shipping
We are pleased to offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the total cost of your order. To determine the applicable fees for your country, we recommend contacting your local customs office.
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, please contact our customer support team at aenvikecom@gmail.com. We will work closely with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.
Change of Shipping Address
If you need to change the shipping address for your order, please notify us as soon as possible. We will do our best to accommodate your request, but please note that changes to the shipping address may cause delays in delivery.
Shipping Restrictions
Some items may be subject to shipping restrictions due to their size, weight, or contents. If an item in your order is restricted from shipping to your location, we will notify you promptly and provide alternative options if available.
Contact Us
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at aenvikecom@gmail.com. We are here to assist you and ensure your shopping experience with AENVIK is nothing short of exceptional.